Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

Contact information — name, email address, phone number, and company name when you fill out our contact form or request a consultation.
Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via Google Analytics.
Communications — records of correspondence if you contact us by email or phone.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services
Send transactional emails related to your engagement with us
Improve our website and services
Analyze website traffic and usage patterns (anonymized)
Comply with legal obligations

3. Cookies and Tracking

Our Site uses cookies and similar tracking technologies to enhance your experience. We use Google Analytics to understand how visitors use our Site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can configure your browser to refuse cookies. However, some features of the Site may not function properly without cookies.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business (e.g., email delivery via Amazon SES, analytics via Google Analytics), subject to confidentiality agreements.

We may disclose information if required by law or in response to valid legal process, or to protect the rights, property, or safety of FactualMinds, our clients, or others.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Contact form submissions are retained for up to 3 years.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS and hosted on AWS infrastructure with industry-standard security controls.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time

To exercise these rights, contact us at marketing@factualminds.com.

8. Children's Privacy

Our Site is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at:
FactualMinds LLC
7000 Central Parkway Suite 220, Atlanta, GA 30328
Email: marketing@factualminds.com
Phone: (470) 480-3198